Instructions:

1. Spend a minimum of RM50 in a single receipt at the participating outlet.
2. Ask for the MSR QR code from the participating outlet’s cashier to scan upon making payment.
3. Follow the instruction to key in the receipt amount and upload the receipt.
4. Complete the first and second mission(s) according to the category; and complete the third CapitaStar mission at the information counter to collect your 100 free STAR$.
5. Continue to complete the 4th to 9th mission(s) in your digital stamp card.
6. Receive your rewards upon completing 9 missions (one digital stamp card).
7. Continue to challenge more missions by starting the second digital stamp card and more.
8. Auto enrollment to MSR Lucky Draw Contest with completion of minimum one digital stamp card and stand a chance to win STARVouchers worth total RM17,000.

1. What is the campaign period of Mission StamPo$$ible Rewards (MSR)?

CapitaLand’s Mission StamPo$$ible Rewards (MSR) campaign will run from 1 January 2021 to 31 March 2021.

2. How can I participate in this campaign and collect my own digital stamp card?

Step 1: Visit CapitaLand’s MSR official website (msr.capitastar.com.my).

Step 2: Fill in your name, mobile number and email address and submit.

Step 3: You will receive an OTP SMS to verify your mobile phone number.

Step 4: Enter the OTP in the registration page or click on the link in the same SMS to verify your mobile phone number.

Step 5: You can now access your digital stamp card and start completing the missions.

3. Where can I complete my missions in the digital stamp card?

You may complete your mission(s) at any of the CapitaLand malls in Malaysia as follows:


• 3 Damansara
• Melawati Mall
• Sungei Wang Plaza
• The Mines
• East Coast Mall
• Gurney Plaza
• Queensbay Mall

You can check the participating outlets in every mall by clicking on the mission box and select the mall you are in currently; a list of the participating outlets will be displayed.
4. How many missions do I need to complete in one digital stamp card?

There are total 9 missions in one digital stamp card, namely 4 missions at dining outlets, 4 missions at any outlets (except dining) and 1 CapitaStar mission at the mall’s information counter.

5. How do I complete a mission for dining and any outlet (except dining) in the digital stamp card?

Step 1: Spend RM50 and above in a single receipt at any participating outlet.

Step 2: At the cashier counter, ask for the MSR QR code from the outlet staff upon completion of payment.

Step 3: Scan the QR code and you will be directed to the MSR website prompting you to enter the transaction amount.

Step 4: Enter the transaction amount as stated in your receipt.

Step 5: Upload an image of the receipt and submit.

Step 6: Mission accomplished!

6. How do I complete my CapitaStar mission in the digital stamp card?

Step 1: Complete the first two missions (Dining and Any Outlet except dining) in the first row of your digital stamp card. CapitaStar mission is the third mission in the first row of your digital stamp card.

Step 2: Visit any of the CapitaLand malls’ Information Counter.

Step 3: Ask for the MSR Customer Service QR code and scan.

Step 4: Follow the instruction to key in your CapitaStar ID.

Step 5: Show your completed CapitaStar Mission Box to our customer service staff on duty and you will be provided with a CapitaStar reward code.

Step 6: Key in the reward code in your CapitaStar App and you will receive 100 FREE STAR$.

Step 7: Mission accomplished!

7. Do I have to be a CapitaStar member to complete the CapitaStar mission?

Yes, you need to be a CapitaStar member in order to complete the CapitaStar mission and receive 100 FREE STAR$. Download the CapitaStar App and register on your mobile device if you are not an existing CapitaStar member.

8. Can I have more than one digital stamp card?

Yes, you can. Please note that the rewards will only be awarded upon completion of every digital stamp card.

9. Can I complete my missions without uploading receipt image to the MSR page?

The management reserves the rights to revoke the stamp should there be no receipt uploaded as supporting or the details in receipt image uploaded is not matching with the transaction amount entered.

10. Can I complete my missions in different CapitaLand malls?

Yes, you may complete your missions in the same digital stamp card at any of the CapitaLand malls.

11. Any gifts when I complete the digital stamp card?

Yes. Besides 100 FREE STAR$ upon completion of CapitaStar mission, MSR participants will be rewarded with one RM5 STARVoucher and/or tenant’s vouchers/gifts upon completion of every digital stamp card. MSR participants may collect the rewards at the mall’s information counter.

All MSR participants will be automatically enrolled to the “MSR Lucky Draw Contest” and stand a chance to win more prizes.

12. What are the prizes of “MSR Lucky Draw Contest”?

The prizes of “MSR Lucky Draw Contest” are as follows: -

• Grand Prize – RM 5,000 STARVoucher
• First Runner Up – RM 3,000 STARVoucher
• Second Runner Up – RM 2,000 STARVoucher
• 14 x Consolation Prizes – RM 500 STARVoucher
13. How do I join the “MSR Lucky Draw Contest”?

All MSR participants will be automatically enrolled to the “MSR Lucky Draw Contest” so no additional registration step required. One complete digital stamp card will give participant one chance to the “MSR Lucky Draw Contest”.

14. How do you determine the winners for “MSR Lucky Draw Contest”?

The winners of “MSR Lucky Draw Contest” will be selected through a digital lucky draw module. Grand Prize, First Runner Up and Second Runner Up winner will be drawn from the full MSR participants pool. For Consolation Prizes, 2 winners will be drawn from each participating mall’s list that give a total of 14 consolation prize winners.

15. Note that you will have 2 Consolation Prize winners from each mall. Can I know which mall do I belong to if I complete my missions in more than 1 mall?

We will use the first mall you spend to get the first stamp of the digital stamp card to determine.

16. Is there a limit of the prizes I can win in “MSR Lucky Draw Contest”?

Yes, one participant can only win one prize in “MSR Lucky Draw Contest”. Should the same winner be drawn, he/she will be entitled to the prize with higher value.

17. Can I exchange the prizes for cash or other prizes?

All prizes won are non-transferrable and non-exchangeable for cash or other prizes.

18. Can I share my digital stamp card with my family or friends?

Each digital stamp card is only valid for one registered participant only.

19. How can I check how many missions have I completed?

Log onto MSR website, msr.capitastar.com.my, and click “My Mission Status” in order to view all your digital stamp card(s).

20. When will my digital stamp card expire?

Your digital stamp card is valid until 31 March 2021.

21. What if I do not get any SMS/email upon completing my digital stamp card?

If you have any issues with the digital stamp card, kindly contact us at help_msr@skale.today.

22. What if I am unable to access my digital stamp card?

If you have any issues with the digital stamp card, kindly contact us at help_msr@skale.today.

23. What is CapitaStar?

CapitaStar is a card-less rewards programme that rewards shoppers with STAR$ when they make purchases at participating outlets across CapitaLand malls in Malaysia. These STAR$ are tracked by our rewards programme automatically when receipts are snapped and uploaded through our CapitaStar App. The STAR$ accumulated in this programme can be used to exchange for eDeals, rebates, rewards, exclusive merchandise and more via the CapitaStar App.

24. What is STAR$?

STAR$ are reward points in CapitaStar programme awarded based on net amount spent on the receipt(s), with a minimum of RM30 per receipt. Receipt(s) must be submitted no later than the next day of purchase as of receipt date to be eligible for STAR$. RM1 = 1 STAR$. STAR$ can be used to exchange for eDeals, rebates, rewards, exclusive merchandise and more via the CapitaStar App; and promotion gifts from time to time.

25. What is STARVoucher?

STARVoucher is CapitaLand’s digital voucher in Malaysia where you can use to perform any transaction in all participating outlets. No minimum spending required to utilize STARVoucher. However, there will not be any refund for the excess amount paid in a transaction.

List of participating outlets that accept STARVoucher is available on https://www.capitastar.com/my/en/starvoucher/about-starvoucher.html.

26. How can I use STARVoucher?

You can use STARVoucher at any participating outlet by selecting the number of STARVoucher you want to use to offset your total transaction amount.

27. Where can I download CapitaStar app?

You can download CapitaStar app on Google Play Store and Apple App Store.

Organiser & Eligibility

1. Mission StamPo$$ible Rewards (MSR) (“the Campaign”) is organised by CapitaLand Retail Malaysia Sdn Bhd (“the Organiser”).
2. The Campaign is open to all individuals residing in Malaysia above the age of 16, both CapitaStar and non-CapitaStar members, except for those stipulated in paragraph 1.3 below (“Participant”).
3. The representatives, employees, servants and/or agents of advertising and/or promotion service providers of the Organiser (including its affiliates and/or related companies), and their immediate family members (children, parents, brothers and sisters, including spouses) shall not be eligible to participate in the Campaign.

Duration

1. The Campaign starts from 1 January 2021 at 12.00 a.m and closes on 31 March 2021 at 11.59 p.m (“Campaign Period”).
2. The Organiser may at its sole and absolute discretion amend the Campaign Period at any time without prior notice to any party whatsoever. Unless otherwise varied to the contrary by the Organiser, any participation in the Campaign shall be governed by the Terms and Conditions set out herein which shall remain in full force and effect at all times. Entries received outside the Campaign Period shall automatically be disqualified.

How to participate

Step 1:
Scan the QR code at any outlets or any poster within the mall(s). Alternatively, you may access to your Digital Stamp Card at msr.capitastar.com.my from your mobile.

Step 2:
Fill in your name, mobile number and email address and submit.

Step 3:
You will receive an OTP SMS to verify your mobile phone number.

Step 4:
Enter the OTP in the registration page or click on the link in the same SMS to verify your mobile phone number.

How does the Digital Stamp Card work

1. The Digital Stamp Card consists of a total of nine (9) missions arranged in a 3 x 3 format.
2. All Participants will have a chance to win the Grand Prize upon completion of at least (1) one Digital Stamp Card. The more completed Digital Stamp Cards will increase the chances of winning the Grand Prize.
3. The Management reserves the absolute right to revoke the mission(s) and/or stamp(s) in the event the Management is alerted of any suspicious activities completing the Digital Stamp Card. Suspicious activities may include but shall not be limited to invalid/fraudulent receipts used as supporting documents or in cases where no receipts have been uploaded.

How to get the Rewards

1. All Participants will be rewarded every time the Participant have completed 9 missions or 1 Digital Stamp Card (“Rewards”).
2. The Rewards would be either tenant vouchers, premium items, CapitaStar STARVoucher or any gift which will be decided and determined by individual participating mall(s).
3. To keep the Participants motivated, the Participants will be rewarded 100 STAR$ when they complete the first 3 missions in the Digital Stamp Card.
4. The Rewards of the Campaign will be notified via e-mail and/or SMS, and are subject to the following:
   
   a) Rewards for completing the Digital Stamp Card will be notified through e-mail and/or SMS. Participant is to redeem their Rewards at any of CapitaLand’s Mall(s) Information Counter.
   
   b) Proof of the original SMS and/or e-mail may be requested by the Management and if so requested must be provided by the Participant during the redemption of the Rewards for verification purposes.

How to win the Grand Prizes

1. All Participants of the Campaign who completed all nine missions in the Digital Stamp Card will be eligible for a lucky draw to win the Consolation Prizes, Second Runner Up Prize, First Runner Up Prize and the Grand Prize (collectively, “Prizes”).
2. Winners for the Prizes in the above lucky draw (“Lucky Draw”) will be selected via an audited CapitaStar’s lucky draw system and verified by the Organiser.
3. Selected winner(s) of the Prizes in the Lucky Draw will be contacted through the contact number or email they provided, Participant(s) may redeem the prize at the malls’ Information Counter according to the confirmation SMS and/or e-mail.
4. The winners of the Lucky Draw will receive the following:
   

   Grand Prize x 1: RM 5,000 STARVoucher

   First Runner Up x 1: RM 3,000 STARVoucher

   Second Runner Up x 1: RM 2,000 STARVoucher

   Consolation Prizes x 14: RM 500 STARVoucher

5. All Prizes are given on an “As is” basis and are non-exchangeable, non-transferable or non-redeemable for cash, credit, other items or voucher, in part of in full. The Organiser makes no warranties or representations whatsoever with respect to the Prizes and shall not be responsible nor liable for any problems and/or damage there to or arising there from.
6. Each individual winner is entitled to only ONE prize in the Lucky Draw.
7. The winners of the Campaign will be notified via e-mail and/or SMS, and Consolation Prizes, Second Runner Up Prize, First Runner Up Prize and Grand Prize will be credited in the form of STARVoucher directly into their CapitaStar app.
8. The Organiser reserves the right at its absolute discretion to substitute any of the prizes with alternative prizes of similar value, at any time without prior notice.
9. Entries must be received by the Organiser latest by 31 March 2021 11:59pm. Entries received after the stipulated time will be disqualified and ineligible for consideration for the Prize.
10. The Participant is responsible for any and all taxes payable as a result of a Prize being awarded or received (if applicable).
11. In the event that the Participant chooses not to accept a Prize, the Prize shall be forfeited and the Prize which will be dealt with according to the absolute discretion of the Organiser.
12. All Prizes are accepted entirely at the risk of the Participant and are awarded by the Organiser and/or sponsors without any warranty of any kind express or implied. The Participant shall execute a deed of release and indemnity in a form prescribed by the Organiser, if so required, in order to receive the Prize.
13. The Organiser reserves the absolute right to disqualify any individual that it determines to be tampering with the entry process or the operation of the Campaign or to be acting in breach or potential breach of the Campaign’s Terms and Conditions.
14. The Organiser’s decision on selection of winners is final, conclusive and binding. No correspondence or dispute will be entertained.

Retain original SMS and/or E-mail for verification purposes.

1. The Organiser, its related and associated companies, and its agencies and companies associated with the Campaign disclaim any and all liability arising from the Campaign and will not be responsible or held liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) resulting from any Participant’s participation in the Campaign, redemption and/or usage of the prize(s), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
2. By participating in the Campaign, all Participants agree to defend, indemnify and hold the Organiser harmless from and against any suits, claims, losses, damages and expenses, including reasonable legal fees that may be arise from or in connection with the Campaign.

Right of Organiser

1. All entries will be the property of the Organiser and the Participants will not claim, use, or exploit the entries for any purpose by any means at any time. By entering the Campaign, each Participant agrees that the Organiser reserves the right to publish, use the names and/or photographs of the Participants and/or winners as material for advertising and/or publicity purposes without payment or prior notice, and further agree that by entering the Campaign, the Participants and /or the winners waive all rights associated with the image they have submitted for the campaign. Participants shall not be entitled to claim ownership or other forms of compensation on the materials.
2. By entering the Campaign, each Participant is deemed to have read, understood all the Terms and Conditions of the Campaign and they are fully and unconditionally agreed to be bound by it (as varied or changed). The Organiser reserves the right to amend these Terms and Conditions where necessary for legal, technical or commercial reasons and any such amendments shall be effective on the posting of the Campaign website. Please check these terms and conditions regularly to see if there have been any changes.
3. The Organiser reserves the right to modify, suspend or cancel the Campaign at any time without prior notice in the event that it becomes incapable of running as planned, technically interfered or corrupted, including but not limited to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of the Organiser, despite the best efforts of the Organiser.
4. Any terms and conditions applicable to the Campaign which is illegal, prohibited or unenforceable under any law or regulation shall be ineffective to the extent of such illegality, voidness, prohibition or unenforceability without invalidating the remaining provisions.
5. These Terms and Conditions are governed by and construed under the laws of Malaysia.

Personal Data

1. By entering this campaign, the Participant hereby agree that the Organiser, its related and associated companies, and its agencies and companies associated with the Campaign may collect, obtain, store and process Participant’s personal data that has been provided for the purpose of receiving updates, news, promotional and marketing mails or materials from the Organiser.
2. Examples of Participant’s Personal Data which may be collected, used, disclosed and/or processed for the Campaign include the following:
   
   a) Participant’s name, a valid mobile number, images of receipts and any other information relating to Participant which have been provided consent to the Organiser through forms or in other forms of interactions between the two parties;
   
   b) information pertaining your usage and interaction with the products and services under the Campaign and/or the Campaign’s Website including traffic to and from Campaign Website and/or;
   
   c) photographs or audio-video or other recordings that has been taken in connection with the Campaign.
3. In particular but without limiting the content of Clause 9.1, the Organiser would have the consent of Participant in relationship with the Campaign to collect, use, disclose and/or process Participant personal data for the following purposes strictly in relation to the purposes of the Campaign:
   
   a) responding to Participant’s queries, requests and/or feedbacks.
   
   b) sending Participant’s notifications as well as marketing and promotional messages under and in relation to the Campaign (including SMS and e-mail) such as information, updates and/or advertisements and/or other communications in connection with the process of the Campaign.
   
   c) carrying out profiling and statistical analysis to improve the Campaign.
   
   d) compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities.
4. In addition to clause 9.1 and 9.2, Participant(s) hereby agree to provide consent for the collection, use, disclosure and/or processing of personal by the Organiser and its marketing partners and/or authorized service providers for the following purposes:
   
   a) communicating and providing services including offers, advertisements, promotions or activities conducted at any of the Organiser’s property in relation with the Campaign.
   
   b) matching Participant’s personal data with other data collected for other purposes and other sources in connection with the provision of the Campaign whether by the Organiser or third parties that are in direct relation with the Organiser.
   
   c) administering and conducting the Campaign on behalf of the Organiser including announcing the results of the Campaign, identifying and contacting winners and publicising and conducting marketing related to the Campaign.
   
   d) sending you details of the Campaign and Rewards
   
   e) conducting consumer and market related research, understanding and determining customer preferences and demographics for the Organiser to review, develop and/or improved products, services and marketing communication activities.
   
   f) informing the Participant via email, SMS and other means of communication about or in relation to the Campaign.
5. Participant(s) hereby agree that the consent granted herein do not supersede or replace any other consents that have been previously granted to the Organiser in respect of Personal Data for the collection, usage, disclosure and/or processing.
6. Organiser’s Personal Data Protection Policy can be assessed at https://www.capitaland.com/international/en/legal-notices/privacy-policy.html.

Anti-Corruption

1. The Participant acknowledges that the group of which the Organiser forms part is committed to conducting its business in an ethical manner and expects all its employees and parties with which it has a contractual relationship to conduct themselves with high ethical standards and to comply with applicable laws for the suppression of corrupt practices (“Anti-Corruption Laws”).
2. The Participant, represents and warrants that, to the best of its knowledge, neither it nor any person who (by reference to all relevant circumstances) performs services or acts for or on behalf the Participant in any capacity (including, without limitation, employees, agents, related corporations, and subcontractors) (“Representatives”) has contravened, or procured or encouraged third parties (including, for the avoidance of doubt, the employees or any person acting on the Organiser's behalf) to contravene any Anti-Corruption Laws in connection with the Agreement.
3. The Participant shall immediately notify the Organiser if, any person employed by the Organiser or acting on the Organiser’s behalf or any of the Participant’s Representatives, has contravened or attempted to contravene any Anti-Corruption Laws in connection with the Campaign, and shall take adequate steps to protect the interests of both Parties. All notices to the Organiser in this regard should be sent to the Head of Group Internal Audit of CapitaLand Limited at the following email address Whistleblowing.ACChair@capitaland.com.
4. The Organiser shall be entitled to terminate this Campaign forthwith if the Participant or any of its Representatives has contravened or attempted to contravene any Anti-Corruption Laws, whether in connection with the Campaign or otherwise. Such termination shall be without prejudice to the Organiser’s other rights and remedies whether under the Campaign or otherwise.